Frequently Asked Questions — 75pk

Creating a 75pk account takes just a few minutes. Click the registration button on the homepage, fill in your personal details — including your full name, date of birth, email address and phone number — and create a secure password. You will need to confirm you are 18 or older and agree to the Terms & Conditions. Once submitted, you may be asked to verify your email before your account is activated.

For KYC (Know Your Customer) verification, 75pk requires a government-issued identity document to confirm your name, date of birth and identity. Most Pakistani users submit a copy of their CNIC (Computerised National Identity Card). In some cases, a passport is also accepted. Additionally, a proof of address document — such as a recent utility bill or bank statement issued within the last three months — may be requested. All documents should be clear, legible and unobstructed.

No. Each person is permitted to hold one registered account on 75pk. Opening duplicate or multiple accounts is a breach of the Terms & Conditions. If multiple accounts are detected — for instance, two accounts sharing the same CNIC, device, or payment method — all associated accounts may be suspended and any outstanding balance forfeited in line with our policies. If you have accidentally created a duplicate account, contact support immediately to resolve it.

On the login page, click the "Forgot Password?" link. Enter the email address associated with your 75pk account and you will receive a password reset link. Follow the instructions in that email to set a new password. If you no longer have access to your registered email address, contact our 24/7 support team at [email protected] and they will assist you through a verified identity recovery process.

Some account details — such as your phone number or email address — can be updated directly through your account settings. Changes to core identity information (such as your registered name or date of birth) require verification and must be processed by our support team to ensure records remain consistent with your KYC documents. Contact [email protected] with supporting documentation if you need to update identity details.

75pk lists several payment method references in its cashier, familiar to Pakistani users. These include mobile wallet references such as Easypaisa, JazzCash and Raast, as well as banking references for HBL, UBL, Meezan Bank and Bank Alfalah. Card-based options (Visa and Mastercard) and cryptocurrency options (USDT, BTC) may also be available. Important: these payment provider names are listed for reference only — 75pk does not claim that any of these providers endorse or support gambling. Check the cashier section for current method availability and any applicable transaction limits.

Minimum deposit amounts vary by payment method and are displayed clearly in the cashier section before you confirm a transaction. Account balances on 75pk are displayed in Pakistani Rupees (PKR) for the convenience of Pakistani users. Please verify the current minimum threshold for your chosen method directly in the cashier, as these figures can be updated periodically. Always confirm the amount and method details before initiating a transfer.

Withdrawal processing times depend on your chosen payment method and whether your KYC verification is complete. Once a withdrawal request is approved internally, transfer times vary — some methods are faster than others. KYC documents must be verified before any withdrawal is released. If your withdrawal is taking longer than expected, contact our support team with your transaction reference number and they will investigate promptly.

As a general rule, 75pk requires withdrawals to be processed back to the same payment method used for the most recent deposit. This is a standard anti-money-laundering (AML) control. In cases where the original method is no longer available — for example, a closed wallet or expired card — contact our support team, who will guide you through the verified alternative withdrawal procedure, which may require additional documentation.

There are several common reasons a withdrawal may be held or declined: pending KYC verification, active bonus wagering requirements not yet fulfilled, a mismatch between account details and payment method ownership, or a flag raised by our AML monitoring system. In all cases, our support team will communicate the reason and what is needed to resolve it. Providing complete, accurate KYC documents upfront is the most effective way to avoid withdrawal delays.

Yes, cricket markets are a core part of the 75pk sportsbook. The platform offers odds on Pakistan national team matches, PSL T20 fixtures, ICC tournaments and other domestic and international cricket events. Markets typically include match winner, top batsman, highest opening partnership, total runs and live in-play betting options. Important note: 75pk is not affiliated with, endorsed by or in partnership with the PCB, any PSL franchise, or the ICC. These are sports context references only.

75pk offers a broad casino library covering slot games, classic table games (blackjack, roulette, baccarat, poker variants), live dealer games with real croupiers streamed in real time, and instant games. Live dealer tables are particularly popular among players who want the feel of a land-based casino from their mobile device. New titles are added periodically. Visit the Casino section of the platform to browse the current game catalogue and filter by category.

In-play (live) betting lets you place bets on a match or event after it has already started. Odds update continuously as the game progresses — for example, during a T20 match the odds on the chasing team shift with every over. To bet in-play, navigate to the Live section of the sportsbook, select your event, choose your market and confirm your stake. Be aware that bets are accepted subject to the current odds at the moment of acceptance, which may differ slightly from what was displayed when you clicked.

If a sports event is cancelled, officially abandoned or postponed beyond the settlement window specified in our betting rules, affected bets are generally voided and the original stake is returned to your account balance. Partial completion rules (for example, if a specific number of overs have been bowled in a cricket match) may apply in certain markets. For precise settlement rules by sport and market, consult the sportsbook rules section on the platform.

75pk is designed as a mobile-first platform, meaning the website is fully responsive and works smoothly on Android and iOS browsers without requiring a separate app download. You can access your account, place bets, play casino games and manage deposits or withdrawals directly through your mobile browser. This makes the platform accessible to users across Pakistan — from Karachi to Islamabad to Peshawar — without any installation steps or storage space concerns.

75pk offers promotional incentives for new registered users, which may include welcome deposit bonuses, free bet credits or a combination of both. The exact structure, value and eligibility conditions of any active welcome offer are displayed on the Promotions page at the time of registration. Terms such as minimum qualifying deposit, wagering requirements and eligible markets will be stated clearly before you claim. Always read the specific promotion terms in full before opting in.

A wagering requirement (also called a rollover or playthrough requirement) is the total amount you must bet before bonus funds — or winnings derived from them — can be withdrawn as cash. For example, if you receive a PKR 1,000 bonus with a 20× wagering requirement, you must place PKR 20,000 in qualifying bets before the bonus converts to withdrawable cash. Different game types may contribute different percentages toward the requirement. These details are always stated in the relevant promotion terms.

In most cases, bonus funds and any winnings derived from them cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal before completing the requirement, your bonus and associated winnings will typically be forfeited, and only your real-money balance (if any) will be processed. Some promotions allow early withdrawal of real-money funds with automatic bonus cancellation — check the specific promotion terms to understand the exact rules that apply.

Yes, bonus funds on 75pk are subject to expiry. If you do not meet the wagering requirement within the timeframe specified in the promotion terms, the bonus and any associated winnings are forfeited automatically. Expiry periods vary by promotion — some may be 7 days, others 30 days. The expiry clock typically starts from the moment the bonus is credited to your account. Always check the promotion page for the exact expiry window before claiming an offer.

Yes, 75pk runs regular promotions for existing users beyond the initial welcome offer. These can include reload bonuses on subsequent deposits, cashback offers on sports betting losses, free bet rewards tied to specific cricket events like PSL or ICC tournaments, and seasonal campaigns around major matches. Available promotions are listed on the Promotions page of the platform. Eligibility conditions and opt-in requirements vary — always check the terms for each active offer.

75pk provides a full set of responsible gambling controls accessible directly from your account settings without needing to contact support. These include deposit limits (daily, weekly, monthly), loss limits, session time limits, reality checks (on-screen reminders of time played and net position), cooling-off periods and self-exclusion. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory cooling-off waiting period. Visit our Responsible Gambling page for full details.

To self-exclude, log in to your account and navigate to Account Settings → Responsible Gambling → Self-Exclusion. Choose your preferred exclusion period (e.g., 6 months, 1 year, 5 years, or permanent). Once activated, 75pk takes reasonable steps to prevent access for the duration of the exclusion. Self-exclusion cannot be reversed before the period ends. If you need immediate help or cannot access your account settings, contact [email protected] — our team is available 24/7.

75pk uses HTTPS/TLS encryption for all data transmitted between your device and our servers. Passwords are stored in hashed form and never in plain text. Access to account data is restricted to authorised personnel only. KYC documents are processed by regulated identity verification providers under formal data processing agreements. 75pk does not sell personal data to third parties. For a full explanation of how your data is collected, used and protected, please read our Privacy Policy.

The 75pk platform is strictly for adults aged 18 years or older, or the higher minimum age required by the applicable operator/license jurisdiction. Age is verified during the KYC process. Any account found to belong to a person below the required minimum age will be closed immediately and all funds handled in accordance with applicable regulations. 75pk operates a zero-tolerance policy on underage gambling.

If you suspect unauthorised access to your account, act immediately: change your password using the "Forgot Password?" option if you can still log in, then contact our support team at [email protected] to report the incident. Our security team can temporarily lock your account, review recent login activity and guide you through a full account recovery process. Never share your login credentials with anyone, and always use a unique, strong password for your 75pk account.